How can we help?
Search articles, browse topics, or contact our support team. Reporting harassment or unsafe behavior is always free.
Getting started
Creating a profile, choosing your user type, and completing onboarding.
Verification & background checks
What we check, how long it takes, and how to dispute a result.
Listings
Writing a great listing, editing your listing, and managing availability.
Matching
How the compatibility score works and how to adjust your preferences.
Messaging & meetings
Sending messages, scheduling video calls and in-person meetings, and staying safe.
Agreements
Using the guided agreement builder and e-signature.
Payments
Membership fees, background-check fees, and rent-payment processing.
Trust & safety
Reporting a member, blocking, and appealing a moderation decision.
Still need a hand?
Our support team responds within one business day. Safety concerns are always prioritized.